Released March 20, 2006.
Changed the way /appeal works. As previously mentioned, the /appeal command will now bring up a pop-up window telling you that to submit a ticket for In Game Support, a browser will launch from the game where you can search for a resolution and/or submit a ticket by selecting the In Game Support Tab. If you do not wish to launch a browser from the game and would like to do it after your play session, you can write down the URL from the pop-up menu and visit the link to submit your ticket to Customer Service.
This change has been made for Customer Service to centralize their customer service tickets over all the different touch points provided to you. This way there will be a record of your contact whether it is in email, chat, phone, knowledge base searches or in game.